jiliclub takes the privacy of its Malaysian Members seriously. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and what rights you have over it.
Summary: jiliclub collects only the personal data necessary to operate a safe, compliant, and high-quality online gaming service for Malaysian players. We do not sell your personal data to third parties. We retain your data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. By using the jiliclub platform, you acknowledge and accept the practices described herein.
1.1 This Privacy Policy ("Policy") sets out how jiliclub ("we", "us", "our", "jiliclub"), operator of the online gaming platform accessible at jiliclub.co, collects, processes, stores, and protects personal data relating to Members and visitors ("you", "your").
1.2 This Policy is to be read in conjunction with jiliclub's Terms & Conditions and Responsible Gaming Policy. In the event of conflict between this Policy and any other document, this Policy shall prevail in respect of personal data matters.
1.3 jiliclub is committed to handling personal data in a manner consistent with applicable data protection principles, including those reflected in Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices applicable to online gaming operators.
1.4 If you do not agree with the practices described in this Policy, you should not use the jiliclub platform. Continued use of the platform constitutes acceptance of this Policy as updated from time to time.
jiliclub collects personal data through the following channels: account registration, identity verification (KYC), financial transactions, gameplay activity, customer support interactions, and your use of the jiliclub website.
| Category | Examples | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Registration, KYC verification |
| Contact Data | Email address, Malaysian mobile number, city of residence | Registration, account updates |
| Financial Data | E-wallet identifiers (TnG, Boost), bank account details, transaction history, deposit and withdrawal amounts in MYR | Cashier, payment processing |
| Technical Data | IP address, device type, operating system, browser type, session timestamps | Automatic — platform access |
| Usage Data | Games played, bet amounts, session duration, wagering history, bonus redemptions | Automatic — gameplay |
| Communications Data | Live chat transcripts, support emails, complaint records | Customer support interactions |
2.1 jiliclub does not collect or store full payment card details. All payment card transactions, where applicable, are processed by PCI-DSS compliant third-party payment processors. jiliclub retains only a transaction reference and status.
2.2 You are not required to provide any personal data beyond what is necessary for the purposes stated in this Policy. However, failure to provide mandatory data (such as identity verification documents) will limit your ability to access certain platform features, including withdrawals.
jiliclub uses your personal data for the following purposes:
jiliclub does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without a human review stage.
jiliclub processes your personal data on the following legal bases:
5.1 jiliclub does not sell, rent, or trade your personal data to third parties for their own commercial purposes.
5.2 jiliclub may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to confidentiality obligations:
5.3 In the event of a merger, acquisition, or sale of jiliclub's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any resulting material change to this Policy.
6.1 jiliclub uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:
6.2 jiliclub does not use third-party advertising cookies or behavioural tracking cookies to build advertising profiles on behalf of third-party advertisers.
6.3 You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to jiliclub and use the Platform.
7.1 jiliclub retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law or regulatory obligation. Gaming authority regulations typically require retention of account records, transaction histories, and KYC documentation for a minimum of five (5) years following account closure.
7.2 Following the expiry of the mandatory retention period, jiliclub will securely delete or anonymise your personal data in accordance with our data destruction policy.
7.3 Where you have opted in to marketing communications and subsequently withdraw consent, your contact details will be retained on a suppression list to ensure that future marketing is not inadvertently sent to you — unless you also request full erasure of your data.
8.1 jiliclub implements appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction.
8.2 Security measures in place include, without limitation: 256-bit SSL/TLS encryption for all data transmitted between your device and the jiliclub platform; encrypted storage of sensitive data at rest; role-based access controls limiting staff access to personal data on a strict need-to-know basis; regular internal security audits and vulnerability assessments.
8.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jiliclub will notify you without undue delay and will take all reasonable steps to contain and remediate the breach.
8.4 You are responsible for maintaining the security of your jiliclub Login credentials. jiliclub support will never ask for your password. If you suspect your account has been compromised, change your password immediately and contact jiliclub's 24/7 live chat support.
Subject to applicable law, you have the following rights in relation to your personal data held by jiliclub:
To exercise any of the above rights, please contact jiliclub's support team via live chat or at [email protected]. jiliclub will respond to verified requests within thirty (30) days.
10.1 jiliclub strictly prohibits use of the Platform by individuals under 21 years of age. jiliclub does not knowingly collect personal data from individuals under 21.
10.2 If jiliclub discovers that personal data has been collected from an individual under 21, that data will be deleted immediately and the associated account will be permanently closed. Any funds held in the account will be handled in accordance with jiliclub's Terms & Conditions and applicable regulatory requirements.
10.3 If you believe that an individual under 21 has registered a jiliclub account, please contact jiliclub's support team immediately at [email protected].
The jiliclub platform may contain links to third-party websites or services (for example, game provider information pages). This Policy applies only to the jiliclub platform. jiliclub is not responsible for the privacy practices of any third-party websites, and we encourage you to review the privacy policies of any external sites you visit.
12.1 jiliclub may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or Platform features. The "Last updated" date at the top of this page will reflect the date of the most recent revision.
12.2 Where changes are material, jiliclub will notify Members via the email address registered to their account or via an in-platform notification prior to the changes taking effect. Continued use of the Platform following notification of material changes constitutes acceptance of the revised Policy.
For all data protection queries, subject access requests, or privacy complaints, please contact jiliclub using the following details:
All data transmitted between your device and jiliclub is protected by industry-standard SSL encryption. Your jiliclub Login session, transactions, and personal data travel securely.
jiliclub does not sell, rent, or trade your personal data to third parties for advertising or commercial purposes. Your information stays within the jiliclub ecosystem.
jiliclub's data practices are designed to align with Malaysia's Personal Data Protection Act 2010 (PDPA) and international gaming authority data protection requirements.
Access, rectify, erase, or port your jiliclub data at any time. Submit a request via live chat or email and jiliclub will respond within 30 days.
jiliclub does not knowingly collect data from anyone under 21. Strict KYC age verification is enforced at account level. Underage accounts are closed immediately.
jiliclub collects only the personal data necessary to operate a safe, compliant gaming service. No unnecessary data categories are collected or retained beyond legal requirements.
The jiliclub support team handles data queries, account concerns, and privacy requests around the clock. Log in to reach us instantly via live chat.
Log In to jiliclub21+ only. Play responsibly. Regulated under international gaming authority guidelines.